Hello
I’m Claudio
Spinelli
Systems Engineer with 17+ years of IT experience.
Systems Engineer with 10+ years in Luxury Brand Hotels.
About
I am a strategic and innovation-driven IT Manager with over 17 years of extensive experience, spanning critical and highly regulated sectors such as Healthcare and Luxury Hospitality. My career began in the healthcare industry, where I honed my capabilities in environments demanding utmost managerial precision and critical decision-making, establishing a robust foundation in IT management for high-risk sectors. This foundational experience was then applied and deepened over a decade within the luxury hospitality ecosystem.
My career is distinguished by a proven ability to translate complex business visions into scalable and innovative IT strategies, effectively managing the entire lifecycle of technology projects and implementing robust IT governance frameworks. I specialize in aligning technological initiatives with strategic business objectives, ensuring that IT infrastructure is not merely a cost center but a key enabler for growth, competitiveness, and stringent risk management in highly regulated and demanding environments.
In my current role as IT Manager at Hotel Pitrizza (LVMH), I actively collaborate with the LVMH Management IT Department to drive digital transformation and operational excellence. My primary responsibilities encompass the end-to-end oversight of information system implementation and management, ensuring exacting service quality standards, strategic IT asset management, and rigorous application of data security policies, with profound knowledge and implementation of GDPR, PCI DSS, and healthcare-specific data privacy compliance.
My approach centers on strategic planning, effective coordination of hardware and software deployments, predictive and proactive system maintenance, and operational oversight to guarantee optimal functionality, advanced security, and long-term scalability. I am a motivating team leader, committed to fostering a culture of innovation, collaboration, and continuous improvement, optimizing system performance, and nurturing my team’s professional development and productivity. My leadership extends to budget management, vendor negotiation, and identifying new technological opportunities that support business growth and resilience.
Experience
07-2024
Overseeing the entire LVMH infrastructure and enterprise applications along with HQ IT and business leads
Creation, set-up and implementation of IT Ecosystem
Software and Hardware provisioning
Collaborate with HQ in the deployment of IT solutions
The definition of priorities with business teams and proactively solving the problem.
Partnering with key users and business stakeholders to capture and manage the technology demands to drive LVMH commercial goals
The management of all IT equipment (Network and telephony etc.) for office and boutiques
Vendor and external service provider management
Maintain and develop required documentation under group guideline
08-2023 – 07-2024
Plan, coordinate, and document the deployment of hardware, office equipment, and
software components within the organization’s IT inventory.
Establish maintenance contracts as needed for the entire IT infrastructure.
Enforce and oversee data security policies to ensure the confidentiality of internal and
client data (GDPR compliance).
Secure and manage access to various internal IT systems in accordance with security
policies defined by MARRIOTT Hotel Management.
Document and maintain the hardware and software inventory, and manage associated
budget tracking in coordination with the Finance department.
Collaborate with MARRIOTT Hotel Management and the Finance department in the
selection and procurement of IT equipment.
Plan, organize, and coordinate IT projects (infrastructure and software) required for the
organization’s operations, in collaboration with MARRIOTT Hotel Management IT teams.
Perform or oversee the execution of routine technical tasks and the provisioning of IT
equipment for internal clients.
Collaborate with the technical department in maintaining IT equipment related to the
hotel’s operations (Wi-Fi, telephony, home automation, etc.).
Ensure software updates for the entire IT inventory.
Conduct technological research in collaboration with MARRIOTT Hotel Management IT to
identify new hardware or software tools that can enhance the IT infrastructure.
Implement recommendations from the MARRIOTT Hotel Management group and ensure
the smooth operation of the entire IT architecture.
Provide weekly and monthly activity reports as required by the MARRIOTT Hotel
Management IT Department.
04-2021 – 08-2023
Responsible for the management of the company’s Internet and information technologies (IT) assets
Maintenance of all information technology equipment
Manage the company’s system firewall protection applications or software
Make mechanism for the protection of the company’s system
Train the IT staff
Account for backup of systems and all data
Responsible for the management of the organization’s email accounts
Make effort for effective safety protocols
Make recommendations for the improvement of the company’s IT department
Maintain right working attitude with other IT staff
Handle the organization’s hosting information
Continuously seek improvement of the IT sections
Network computers in various departments when needed
Responsible for the installation and configuration of software on computer systems
Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults
Handle logging of queries for both customers and employees
Responsible for analyzing call log to discover trending matters and issues.
02-2020 – 02-2021
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Completes projects by coordinating resources and timetables with user departments and data centre.
Verifies application results by conducting system audits of technologies implemented.
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.
A successful track record of managing a large team;
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
06-2016 – 01-2020
Plan, coordinate, and document the deployment of hardware, office equipment, and
software components within the organization’s IT inventory.
Establish maintenance contracts as needed for the entire IT infrastructure.
Enforce and oversee data security policies to ensure the confidentiality of internal and
client data (GDPR compliance).
Secure and manage access to various internal IT systems in accordance with security
policies defined by MARRIOTT Hotel Management.
Document and maintain the hardware and software inventory, and manage associated
budget tracking in coordination with the Finance department.
Collaborate with MARRIOTT Hotel Management and the Finance department in the
selection and procurement of IT equipment.
Plan, organize, and coordinate IT projects (infrastructure and software) required for the
organization’s operations, in collaboration with MARRIOTT Hotel Management IT teams.
Perform or oversee the execution of routine technical tasks and the provisioning of IT
equipment for internal clients.
Collaborate with the technical department in maintaining IT equipment related to the
hotel’s operations (Wi-Fi, telephony, home automation, etc.).
Ensure software updates for the entire IT inventory.
Conduct technological research in collaboration with MARRIOTT Hotel Management IT to
identify new hardware or software tools that can enhance the IT infrastructure.
Implement recommendations from the MARRIOTT Hotel Management group and ensure
the smooth operation of the entire IT architecture.
Provide weekly and monthly activity reports as required by the MARRIOTT Hotel
Management IT Department.
07-2009 – 05-2016
Maintaining, managing, and monitoring the organization’s IT infrastructure
Troubleshooting and fixing issues with hardware and software systems
Ensuring that systems are up-to-date and secure
Providing technical support and assistance to end users
Creating and implementing IT policies and procedures
Conducting trainings on new technology and software
Resolving technical issues and improving IT systems
Focusing on one or more areas of IT support, such as information security, database administration, or server maintenance
Education
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Diploma
The course to obtain the Technical Education Diploma in Electronics and Telecommunications provides knowledge to be able to deal with the specific problems of the electricity sector in systemic terms. Therefore he must be able to: analyze and size linear and non-linear electrical networks; analyze the functional characteristics of systems, even complex ones, for the generation, processing and transmission of sounds, images and data; participate in the testing and management of systems of various types (control, communication, information processing) even complex ones, supervising their maintenance; design, create and test simple but complete automation and telecommunications systems, evaluating, also from an economic point of view, the components on the market; describe the work carried out, draw up documents for the production of the designed systems and write the user manual; understand user manuals, various technical documents and write short reports in English; carry out the control and testing of materials and finished products within the scope of professional skills; organize maintenance services with particular reference to on-board systems; solve problems relating to connections between propulsion systems and structure2009 -
IT ECDL Full
Computer Essentials Online Essentials Word Processing Spreadsheet IT Security Presentation Online Collaboration2009 -
IT Essentials CISCO Certificate
Select the appropriate computer components to build, repair, or upgrade personal computers. Install components to build, repair, or upgrade personal computers. Install and configure components to upgrade a computer. Perform Troubleshooting on personal computers. Configure devices to communicate on a network. Explain how computers communicate on a network. Devices Explain how to troubleshoot Laptops and other Mobile Devices. Install a printer to meet requirements. Describe virtualization and cloud computing. Install Windows operating systems. Perform management and maintenance of Windows operating systems. Operating Systems Explain how to configure, secure, and troubleshoot mobile, Mac, and Linux operating systems. Implement basic host, data, and network security Explain the roles and responsibilities of the IT Professional2010
Cover
Letter
I am dedicated and passionate about all aspects of computers and am confident in my ability to be an asset to the team. As someone who is always excited to learn and develop my skills through practical applications, I look forward to the opportunity to improve both myself and the company with my talents as an employee.
At my former place of employment, I was frequently commended for my attention to detail and ability to manage several departments worth of employees all on short notice. Additionally, performance reviews consistently recognized me as being within the top 5% in regard to problem resolution success rates.
